Terms and Conditions
Terms and Conditions
Product information, as outlined on the specification sheet, is intended as a guide only. We endeavour to make our products as per specifications. However, minor changes may be necessary from time to time.
Modifications to products outside the standard specifications are welcome. Additional lead time and surcharge may apply.
All payments to our website are processed in US dollars. Your credit card details and other financial information is not stored by us. You are only transmitting this information over secure connection to a third-party payment gateway.
Upon payment, an order confirmation will be sent to your email address. This order confirmation represents the final agreement between us.
Please notify us immediately if there are any mistakes with your order. Whilst order cancellations are not possible, we may be able to amend the contents of your order.
We strive to deliver your goods within the advertised delivery times and in perfect condition. However, ultimately we are in the hands of our freight partners. Delivery times may vary depending on weather, time of the year, political situation, and other situations outside of our control.
Upon delivery, please take a few minutes to:
- inspect the carton and take photographs of any damage, if any;
- open the package and inspect the products for defects and shortages, take photos;
- any damages or shortages must be noted on the delivery docket before you sign it;
- inform us within 24 hours, so we can take this up with our freight forwarder.
We will not be responsible for any damage or shortage, unless you have followed the procedure above.
Duties and Taxes
As soon as the products are crossing the borders, you will be responsible for paying any import duties and/or sales taxes, if applicable in your country.
Returns and Refunds
It is our policy not to give refunds if you made a wrong decision or simply changed your mind. If the goods are faulty or missing, and you have followed the inspection procedure described above, you are eligible for one of the following: (a) goods replacement, or (b) a credit with our store.
Privacy and Security
We are dedicated to keeping personal details we collect from you private and secure. We do not share any of your personal details with anyone. Our website may be using cookies to improve your personal shopping experience. We also record user IP address with every purchase, in order to protect us against fraud and other malicious activities.
In order for us to be compliant with Safe Drinking Water and Toxic Enforcement Act, also known as Proposition 65, we are required to apply a warning label to our packaging. It may appear worrying because it must contain this exact wording: "This product contains chemicals known to the state of California to cause cancer or birth defects or other reproductive harm". In our case that would mean that there might be minimal traces of wood dust present, which is inevitable with any timber furniture production. We want to assure you that you will only have a positive experience with our products.